Privacy policy

This privacy policy describes how Ancytree collects and processes information to give you who visit us and use our services really good experiences, offers and a functioning service delivery. The privacy of our customers and visitors is very important to us and we are determined to protect it.

By accepting our use of cookies in accordance with the terms of this policy when you visit our website for the first time, you allow us to use cookies each time you visit our website.

We may update this policy from time to time by publishing a new version in our app or on our website. You should check this page regularly to make sure you understand any changes to this policy. We may also notify you of changes to this policy by email or other means by which we can reach you.

WHAT PERSONAL DATA WE COLLECT
Here are the types of personal data we collect:

Information about your computer, including IP address, geographical location, browser type and version and operating system.
Information about your visits and use of this website, including the source of reference, length of visit, page views and website navigation paths.
Information you provide when registering on our website or app, such as your email address.
Information you provide when you create a profile in our app or on our website, such as your name and email address.
Information that you provide to subscribe to our emails and/or newsletters, such as your name and email address.
Information you provide when using our services via the app or website.
Information generated when you use our website or app, including when, how often and under what circumstances you use it.
Information related to anything you buy, the services you use or transactions you make through our website or app, including your name, phone number, address, email address and credit card information.
Information that you publish on our website or app for the purpose of publishing it on the internet, including your username, profile pictures, images and the content of your posts.
Information in any form of communication you send to us via email, the app or our website, including its content and metadata.
Any other personal information you send us.

HOW WE COLLECT PERSONAL DATA
We collect and process information such as:

you provide yourself when you register and when you communicate with us - e.g. when you become a customer, contact us for information or subscribe to newsletters.
is created when you use any of our services - for example, when you visit our website, call or send messages/emails.
Information obtained from other sources - e.g. publicly available personal registers such as SPAR, registers used for credit assessment such as UC, as well as from other operators and partners.
are collected by our websites using cookies that collect information in and from your browser.

The information we collect about you depends on which of our services you use.

FOR WHAT PURPOSES WE USE YOUR PERSONAL DATA
We may share your personal information to any of our employees, board members, insurance companies, professional advisors, agents, suppliers or subcontractors that is reasonably necessary for the purposes set forth in this policy.

to administer our app, website and operations.
to personalize our app and website for you.
so that you can use the services available in our app or on our website.
to deliver services purchased through our app or website.
sending statements, invoices and payment reminders and collecting payments from you.
sending commercial messages that are not for marketing purposes.
to send emails that you have specifically requested.
to send you our newsletter by email if you have requested it (you can inform us at any time if you no longer need the newsletter).
to send you marketing communications about our business or carefully selected third party companies that we think may be of interest to you by post or, if you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
to provide third parties with statistical information about our users (but these third parties will not be able to identify an individual user based on the information).
to handle inquiries and complaints from or about you regarding our app or website.
to keep our app and website secure and prevent fraud.
to confirm your consent to our app and website terms of use (including monitoring private messages sent via our in-app messaging service).
and other uses.

If you provide personal data for publication in our app or on our website, we will publish and otherwise use that information in accordance with the permission you give us.

We will not disclose your personal data to third parties for their or any other third party's direct marketing purposes without your explicit consent.

RETENTION OF PERSONAL DATA

This section describes our data retention policies and procedures, which are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
Personal data that we process for any purpose is not kept longer than necessary for that purpose.
As long as you are a customer and use our services, we need to store your personal data. If you choose to terminate your membership or our services, you can request the deletion of your data at any time. Exceptions apply to information that must be stored in accordance with law, such as the Accounting Act.
Regardless of the other provisions of this section, we will retain documents (including electronic documents) that contain personal information:
a) to that extent as we are obliged to do so by law.
b) if we believe that the documents may be relevant to ongoing or future court proceedings.
c) to establish, exercise or defend our legal rights (including disclosing information to others to prevent fraud and reduce credit risk).

TO WHOM DO WE SHARE PERSONAL DATA
We may share your personal information to any of our employees, board members, insurance companies, professional advisors, agents, suppliers or subcontractors that is reasonably necessary for the purposes set forth in this policy.

We may share your personal data with all members of our group (this means our subsidiaries, our holding company and all its affiliates) as reasonably necessary for the purposes set out in this policy.

We may share your personal data:

to subcontractors and other Ancytree companies that process data on our behalf.
insofar as we are required to do so by law.
in the context of ongoing or future legal proceedings
to establish, exercise or defend our legal rights (including disclosing information to others to prevent fraud and reduce credit risk).
to the buyer (or potential buyer) of a business or asset that we are (or are considering) selling; and
to any person who we reasonably believe may request from a court or other competent authority that we disclose the personal data to such court or authority in our reasonable opinion may reasonably request us to disclose personal data.

We will not disclose your personal data to third parties except in the cases set out in this policy.

INFORMATION SECURITY, ABUSE OF SERVICES OR OTHER INFLUENCE ON THE SERVICES WE PROVIDE

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data.
We store any personal information you provide on our secure (password and firewall protected) servers.
All electronic financial transactions made via our app or website are protected by encryption technology.
You acknowledge that the transmission of information from the Internet is inherently insecure and that we cannot guarantee the security of data sent over the Internet.
You are responsible for keeping your password confidential to access our app or website; we will not ask you for your password (except when you log in to our app or website).

YOU ARE IN CONTROL OF YOUR PERSONAL DATA
You can ask us to give you all the personal information we have about you; provision of such information will be subject to the following:

payment of an invoice or a service
provide appropriate proof of your identity

We may retain the personal data you request by law.

You can ask us at any time not to process your personal data for marketing purposes.

In practice, you usually either explicitly accept our use of your personal data for marketing purposes, or we give you the opportunity to opt out of the use of your personal data for marketing purposes.

Let us know if the personal data we hold about you needs to be corrected or updated.

WHAT ABOUT COOKIES?

We strive to provide a user-friendly website with relevant information. Therefore, we use technology to collect and process information about website use. We collect this information by cookies. By accepting our use of cookies in accordance with the terms of this policy when you visit our website for the first time, you allow us to use cookies every time you visit our website. A cookie is a small text file that is stored on your computer. This means, among other things, that our website will remember you when you return, and we can create statistics to show the behavior of you and other users of the website. Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all functions on our website.